Returns policy
Our policy is valid for 14 days. If it has been 14 days since your package was delivered, we unfortunately cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in its original packaging.
You always have a 14-day right of withdrawal in accordance with current consumer protection legislation. This means that you as a customer have the right to cancel your purchase by notifying us within 14 days of you or an agent of yours receiving the ordered goods (the withdrawal period).
The goods must be returned to us as soon as possible, and you as a customer are responsible for ensuring that the return is received by us no later than 14 days from the date you notified us that you exercised your right of withdrawal. The goods must be sent well packaged, in good condition and in the original box.
To initiate a return, please contact us via our Kontakt@Billigaboden.se
Additional non-refundable items:
- Some health and hygiene items
To finalize your return, we need a receipt or proof of purchase.
Do not send your purchase back to the sender.
When using our quantity discount, the discount will cease to apply in the event of a return of one or more of the products. This is settled before we send a refund to you as a customer.
Example. You buy 5 items and get a 15% discount. You return 2 of these products. The 15% discount no longer applies to the purchase and the refund is automatically settled before we refund you.
You cannot buy 5 pieces to get the discount and then return 1 of the products. This will make the discount disappear.
Refunds
Once your return is received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 14 working days and a credit will be automatically applied to your credit card or original payment method within a certain number of days.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you've done all this and you still haven't received your refund yet, contact us via Kontakt@BilligaBoden.se
Exchanges
We only exchange goods if they are faulty or damaged. If you need to exchange it for the same item, please send us an email via Kontakt@BilligaBoden.se
Shipping
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. You as a customer always pay for the return back to us.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are sending an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that the package will be delivered to us.
Uncollected parcels:
Uncollected items will be returned to us. For all unclaimed parcels, we reserve the right to charge you the cost of return shipping, handling fee and handling fee, currently 29.9 £. NOTE! For larger orders, this sum may be more. If the cost of the product does not exceed 29.9 £, we reserve the right to keep the full amount of the purchase.
If you want to return an item, please first contact our Customer Service at the e-mail below
E-mail: kontakt@billigaboden.se
For handling returns within United Kingdom, please contact us via e-mail at Kontakt@Billigaboden.se for a Swedish address. We will endeavor to resolve your case as quickly and efficiently as possible to ensure your satisfaction.
Return address :
PU LAN COMMODITY TECHNOLOGY CO., LTD
PL-DROPSHIPPING
R12 Victoria Mall No 125 GuanHui Road, ZhangMuTou Town,
Dongguan City, Dongguan Province 523000, China
